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You can request a refund within 14 days of receiving your order, and have an additional 14 days to return the item(s) to us. If your request is not within 14 days from the date of receipt, we may deny your refund or offer store credit (this decision is at our discretion).
Items must be in new and re-sellable condition (unworn, unwashed, odour free), and any items returned that we do not believe to be in this condition will not be refunded. Items should be packaged appropriately before returning to maintain best possible condition.
All items must be returned in the original packaging (internal, not external) and with the original packing slip.
The cost of returning items to us is your responsibility. We do not offer free returns, or reimburse shipping costs.
The following items CANNOT be returned: gift vouchers, socks, swatches/fabric samples, personalised items or bespoke items.
Items purchased from Sale (aka Clearance) can be returned for store credit only.
If you are from outside of the United Kingdom and are making a return, please ensure you write "RETURNING GOODS" on the outside parcel to avoid the UK customs office holding the parcel for inspection.
Refunds will be processed within approximately 10-15 business days (Monday-Friday, excluding public holidays).
You will receive your refund in the original form of payment. We cannot refund to a different bank, card, or provider.
Refunds can take a few days to be processed by banks and providers. If you have not received your refund after 10-15 business days of it being delivered back to us, please contact your bank/provider to see if there have been any issues. If you have done thing and you still wish to query your refund, please email email@example.com.
Items can only be exchanged for another item of the same value.
Exchanged items cannot be refunded.
We only offer Exchanges for UK customers. International customers will need to return for refund and place a new order.
The cost of returning an item for exchange is the responsibility of the customer and will not be provided or reimbursed by Mrs Bow Tie.
Request a Return
If you have read and understood our Returns Policy above, please email firstname.lastname@example.org to request a return, the correct returns address will then be provided to you.